Reservations - FullCount Engage

Reservations - FullCount Engage


A community may offer Reservations as a service to its customers or as a workflow tool in dining venues. Customers typically request a reservation through FullCount Engage, but reservations can be made or managed by employees from the Back Office or on the Touchscreen. The steps below reflect the general process to complete a reservation, but these may vary at each community.

*NOTE: FullCount Engage and Reservations are optional, paid features that require additional FullCount licenses. To learn more, please contact FullCount Support at (800) 289-9636 or email us at Support@FullCount.net.

To make a reservation after logging into FullCount Engage, follow the steps below:

  1. Select the Reservations tab.


  2. Press New Reservation.


  3. Select the desired Reservation Type from the available dining venues.

*NOTE: A community may only offer reservations through one dining venue. Some venues will only have a single reservation type.

  1. Select a date for the reservation. Grayed out dates are unavailable for reservations.



    5. Use the arrow keys or type a value in the text field to choose a party size. There may be a party size limit.

*NOTE: If the party size exceeds the total available seats in the dining venue, change the party size, date, or reservation type.


6. Use the Reservation Time  dropdown to select the desired reservation time. Only available times will appear.


7. Optionally, type a Special Request for the dining staff in the Special Request Text Box 
*NOTE: Not all communities allow special requests, thus this option may not appear.



8. When all details are completed, select Confirm Reservation.

The reservation has been made and will appear listed under the My Reservations tab. Email notifications may be sent to the resident if an email address is registered with their FullCount Engage account.



Manage a Reservation

A resident’s current reservations are listed under the My Reservations tab in FullCount Engage. These reservations can be edited or cancelled within the date/time restraints set by each community. See the sections below to perform these functions:

Edit a Reservation

To edit a submitted reservation, follow the steps below:

  1. Select the Reservations tab.


  2. Press the Details button of the desired reservation.


  3. On the Reservation Summary window, select the Edit Reservation button on the bottom right of the page.

  4. Change the setting using the steps detailed in the section above.

*NOTE: Repeat steps 3-4 for any additional settings that need to be updated.

  1. Once finished editing the reservation, click Save Changes.

The reservation has now been updated. If time restraints prevent updating this reservation, please contact your community directly to inform them of any changes.

Cancel a Reservation

To cancel a submitted reservation, follow the steps below:

  1. Select the Reservations tab.


  2. On the Reservation Summary window, select the Cancel Reservation button on the bottom right of the page.

  3. Click Cancel Reservation to confirm the cancellation.


  4. The reservation is now cancelled. If time restraints prevent cancelling this reservation, please contact your community to inform them directly.



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