Navigating FullCount Engage

Navigating FullCount Engage

FullCount Engage allows users to view their purchase activity. Users can see remaining meal plan balances, view past and current billed charges, and track individual transactions - all from a personal device. These features reduce the number of plan reports community staff run for inquiring customers or their families. However, additional modules may be purchased offer a wider range of features to residents including Online Ordering and Reservations.

Accessing FullCount Engage

To access FullCount Engage users can download the app directly from the Apple App Store or Google Play for quick installation on their devices. If you would like a PDF version of this file with clickable links and community specific branding - please reach out to our Support Team to submit this request. 

If wanting to use FullCount Engage from a desktop device enter in the following into the browsers address bar: https://portal.fullcount.net/customer-portal/ 


If users would like to use FullCount Engage on a desktop device. Users should reach out to their community for this website. Before a user can access FullCount Engage, a FullCount administrator at their community must create a username and password for them.

Account Summary

The Account Summary tab (a) allows customers to view their transaction activity. The column on the left side of the page will show a summary of each meal plan (b) and charge account (c) associated with the user. If the user shares an apartment with another customer that is on their own individual plan, the second parties plan will also be displayed here. On desktops and tablets the column on the right displays the transactions on a given account. For mobile devices the transactions will be displayed under the Account Summary section. To see the details of an account, simply click on the drop-down arrow of the respective plan you wish to view (d).



Viewing Account Details

Upon clicking the drop-down arrow of an account, the details of the respective account will appear. 

a. Account Details - Displays information about the account/plan type as well as the owner(s) of the account.

b. Account Usage Information - Displays the starting allowance, activity, and remaining balance of the account for the current billing period (c)

c. Account Current Period - Displays the current billing period of the account. Also effects the account usage information (b) and transactions.



Transactions 

Displays all transactions taken place during the selected period. Clicking the arrow next to this item will show additional details of the transaction.

a. Item Description - Displays the item purchased in the transaction as well as the time/date and price of the item.  

b. Customer Name - Displays the customer assigned to the associated transaction. If the transaction was for a guest, the customer of whom the guest was with will have their name appear. 

c. Customer Type - Displays the customer type assigned to the customer via the back office. Common customer types are resident and guest.

d. Location - Displays the location where the transaction took place.




My Info

The My Info tab (a) allows users to view their FullCount Engage information. Their FullCount Engage username (b) and current registered email address (c), if they have one, can be viewed by default from this page. For security purposes, a users's current password will never be displayed anywhere on this page. Users can also choose to select either Change Email (d) or Change Password. (e)




Change Email

Selecting the change email button will prompt a new screen to appear where the user will be able to add or change their email address. The user will enter in their new desired email address into the new email address (a) box then confirm it again in the confirm email address box (b). Once these have been assigned, the user will click save and the email address will update. If a customer wishes to remove their email address, a customer can select the remove email address button (c) and click save.


Change Password

Selecting the change password button will prompt a new screen to appear that will allow the user to change their password. The user will first fill out the current password (a) with their already existing password. They will then enter in their desired new password into the new password box (b), then confirm the new password in the confirm new password box (c). Once all boxes have been filled, the user will click save and their password will be updated. If any information has been entered in incorrectly, an error will occur that will prompting the user exactly which box has been entered in incorrectly. A user can also select the eye within each column to display the exiting information in the column instead of the dots.





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