Add/Update a Customer's Login for FullCount Engage

Add/Update a Customer's Login for FullCount Engage

This article will show you the step-by-step process for adding or updating the FullCount Engage login information for a customer.  Only users who have Back Office access can change this information. To change a customer's FullCount Engage login information, follow the steps below:

*NOTE: FullCount Engage is an optional, paid feature that requires an additional FullCount license. To learn more about FullCount Engage, please contact FullCount Support at (800) 289-9636 or email us at Support@FullCount.net.
 

  1. Select the Admin Center button.
     
  2. Click the Customers tab. It should be selected by default. If not, select it manually.
     
  3. Search for the resident and click the Details icon. 
  1. Enter the FullCount Engage username for the customer. Note: Usernames must be unique across all FullCount setups. If you create a customer in FullCount with a duplicate username you will be prompted to change the username to be unique. It is recommended that either email address is used or a community abbreviation is added to usernames to avoid any duplicates.
     
  2. Enter the FullCount Engage password for the customer. The password must be at least 6 characters long, with at least 1 numeric and 1 alpha character.  If you are updating a password, click the Change FullCount Engage Password button to open this field.
     


 

  1. Click Save and Close at the bottom of the window

The customer's username and password information will be updated. If your community is hosting the FullCount database via an on-site server, the login information will not update immediately. The remote server will back-up overnight, and the new data will be available to use on the following day.


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