A community may offer Reservations as a service to its customers or as a workflow tool in dining venues. Customers typically request a reservation in FullCount Engage, but reservations can be made or managed by employees from the Back Office or on the Touchscreen.

*NOTE: Reservations and FullCount Engage are optional, paid features that require additional FullCount licenses. To learn more, please contact FullCount Support at (800) 289-9636 or email us at Support@FullCount.net.
 

Make a Reservation

To submit a new reservation on the Touchscreen, follow the steps below:

1. On the Select/Start Order screen, press Show Reservations in the upper-left corner.
    
2. Select the New Reservation button.
    

3. Enter a name or apartment using the virtual keyboard. All reservations must be assigned to a FullCount customer.

*NOTE: Entering full names are not necessary; only a few characters are required. The more letters entered, the narrower the search results will be.

4. Click Search.
    
5. Select the customer from the list of search results.  If only one customer matches the search results, they will be assigned automatically.
    
6. Press OK when a customer has been assigned.
    

7. Choose a Date from the available options. Greyed-out dates cannot be reserved.
    
8. Enter a Party Size using the number pad.
    
9. Click Ok.
    
10. Select a reservation Time from the available options. Past times cannot be selected.

*NOTE: If the party size exceeds the time slot seat limit, the user will be prompted whether to override the limit and continue the reservation.
 

11. Optionally, type a Special Request.

*NOTE: Some community setups do not allow special requests.

12. Click OK.
     

13. Press Submit to finalize the new reservation.

The reservation has been submitted. If assigned for the today, it will be listed under the current reservations. Click the Calendar icon to view reservations made for other dates.

Manage a Reservation

From the Touchscreen, reservations are managed from the Reservations window. To find a reservation from the Touchscreen, follow the steps below:

1. On the Select/Start Order screen, press Show Reservations in the upper-left corner.
    
2. Highlight the desired reservation from the day’s list.

*NOTE: Only the current day’s reservations will show by default. Click the Calendar icon to see reservations for other dates.
 

3. Click Select.

See the sections below to seat, edit, or cancel a reservation.
 

Seat a Reservation

To seat a reservation from the Touchscreen, follow the steps below:

4. Choose Seat Reservation.
    

Some community’s setup will automatically start a new order for the seated party. For communities without this setup, the Touchscreen will return to the Reservations window.
 

Update a Reservation

To edit or cancel a reservation from the Touchscreen, follow the steps below:

5. To cancel this reservation, choose Cancel Reservation.
    
6. To edit this reservation, choose Edit Reservation.
    
7. Click the Change button right of the desired setting.
    
8. Update the reservation setting using the steps in the Make a Reservation section above. The user may be prompted to confirm changes on certain settings.

*NOTE: After updating the setting, cycle through any the remaining settings to reach the Edit Reservation window. Some settings may need to be re-selected.

9. When the reservation settings are correct, click Submit.
    

Back on the Reservations window, the reservation’s settings will now be updated.