When closing an order in FullCount, the default form of payment is on an account, either a meal plan account or a direct charge account. Four other payment options are available for a community to offer: Cash, Check, Credit Card, or Gift Card. Different forms of payment can be enabled or disabled in separate departments. This article covers the following topics:

Navigating to the Close Check Screen

Other forms of payment are selected from the Close Check screen. Reaching the Close Check screen may differ between departments. In most instances, this screen can be reached in the following ways:
 

In Store Mode

If the current department is in Store mode, the Close Check screen can usually be reached by selecting the Close Order button. If this does not default to the Close Check screen, follow the Restaurant mode directions below.
 

In Restaurant Mode

If the current department is in Restaurant mode, the Close Check screen can always be reached using the steps below:

1. From the navigation bar, choose the Split Order button.
    
2. After splitting the order as needed, click the Close Order button.

*NOTE: If this order has multiple checks, press Assign Check next to the desired check.
 

From this Close Check screen, other forms of payment can be selected using the steps detailed in the sections below. Only those forms of payment enabled for this department will appear.
 

Close to Cash

To close out an order to cash, follow the steps below:

1. On the Close Check screen, select Cash.
    
2. Enter the Amount Received using one of the following options:
   1. Click one of the Bill Buttons. Five of these buttons represent bill amounts from $5-$100. The bottom left button will equal the total check amount rounded up to the nearest whole dollar.
   2. Click the Exact Amount button if the customer is paying with the exact cash amount on the check.
   3. Type in the cash amount received using the Number Pad.
       
3. When the Amount Received is correct, click Enter.

*NOTE: A cash box will open if one is attached to the terminal.
 

4. A window will appear displaying the Amount Due. Once this amount has been returned to the customer, click OK.

The check is now paid for and closed. Once all checks on the order have been closed, the Touchscreen will return to the Select/Start Order screen.

Close to a Bank Check

To close out an order using a bank check, follow the steps below:

1. On the Close Check screen, select Bank Check.
    
2. Click the Exact Amount button.

*NOTE: A cash box will open if one is attached to the terminal.
 

3. Once the bank check has been received from the customer, click OK on the Amount Due window.

The check is now paid for and closed. Once all checks on the order have been closed, the Touchscreen will return to the Select/Start Order screen.

Close to a Credit Card

Two credit card modes can be enabled in FullCount. The integrated credit card mode is used for communities using the supported integrated credit card merchant readers. Communities using any other card readers will use the external credit card option.

*NOTE: For more information on FullCount’s integrated credit card payment options, contact FullCount Support at (800) 289-9636 or Support@FullCount.net.
 

Integrated Credit Cards

To close out an order using an integrated card reader, follow the steps below:

*NOTE: A terminal or tablet must be assigned a specific credit card reader by FullCount Support. If no reader is assigned, the steps below will produce an error message.

1. On the Close Check screen, select Credit Card.
    

The price of the transaction will automatically transfer to the assigned credit card reader.

2. Complete payment using the customer’s credit card on the card reader.

When the payment is processed, continue closing the remaining checks. When the final check is closed, the Touchscreen will return to the Select/Start Order screen.
 

External Credit Card

To close out an order using a non-integrated, external card reader, follow the steps below:

1. On the Close Check screen, select External Credit Card.
    
2. Click the Exact Amount button.
    

3. Enter the transaction amount onto the external card reader.
    
4. Swipe the customer’s credit card.
    
5. Once the payment is processed on the card reader, back on the Touchscreen, click OK on the Amount Due window.

The check is now closed. Once all checks on the order have been closed, the Touchscreen will return to the Select/Start Order screen.

Close to a Gift Card

To close out an order using a bank check, follow the steps below:

1. On the Close Check screen, select Gift Card.
    
2. Swipe the customer’s gift card using the terminal or tablet magnetic stripe card reader.
    

3. Alternatively, choose Show Keyboard to manually type in the gift card number.
    
4. Once the card number is entered, click OK.
    

5. Alternatively, choose Lookup Customer to search for a gift card assigned to a specific resident.

*NOTE: To assign a customer to a gift card, see Step 6 in the article Set Up a Gift Card from the Back Office.

6. On the Account Lookup screen, search for the customer by first or last name then click Search.


7. Select the correct gift card from the list of options.
    

8. Review the remaining Gift Card Balance then click OK.

The check is now closed to the gift card. Once all checks on the order have been closed, the Touchscreen will return to the Select/Start Order screen.