Complete a Common Store Order
Complete a Store Order
The steps below walk through an order in store mode, start to finish. An order, however, is not required to be closed immediately. Before starting an order, a user must sign in to the department following the steps below:
- At the Operator Sign-In, use the number pad to enter your unique operator code.
*NOTE: Please contact your community management for questions concerning your personal operator code.
- Press Sign In.
Start an Order
To begin a new order, follow the steps below:
- Choose a Menu from the left-side menu bar.
- Select an Item to add it to the order.
- After the first item is selected, choose a Customer Type for this order.
- Press Ok to confirm the customer type.
*NOTE: Customer Type is used
to determine item prices. There is one Customer Type per order, so this
screen will only appear after the first item is selected.
- If the item has any Modifier Groups or Choice Lists, check the customer’s preference(s). Any minimum or maximum option limits will be displayed on the right.
*NOTE: Not all items will have pre-assigned Modifier Groups or Choice Lists.
- When the desired options have been selected, click Ok.
*NOTE: Repeat steps 3-4 and 7-8 until all items have been added for the customer.
Close an Order
The close order process can vary greatly between communities. This
section assumes the order will be automatically charged to each
resident’s meal plan or charge account. For instructions on closing an
order using Other Forms of Payment, see the article HERE. To close an order on a customer’s account, follow the steps below:
- Press the Close Order button.
- For payments On Account, type the customer’s name using the virtual keyboard.
*NOTE: Entering full names are not necessary; only a few characters are required. The more letters entered, the narrower the search results will be.
- Click Search.
- Select the customer from the list of search results. If only one customer matches the search results, they will be chosen automatically.
- On the Customer Information screen, press Assign and Close to confirm the customer.
The items will be charged to the selected customer’s account. When
the order has processed, the Touchscreen will return to the main screen
to begin the next order.
Video Tutorial:
Related Articles
Complete a Common Retail Order
Complete a Common Retail Order The Touchscreen can operate several mode-types. Most counter-side venues are recommended to operate in Retail Mode. Every setup is unique, and the steps below may not reflect the exact process at your organization. ...Complete a Common Restaurant Order
The FullCount Touchscreen can operate is several mode-types. Most sit-down dining venues will operate in Restaurant Mode. Every setup is unique, and the steps below may not reflect the exact process at your community. Nevertheless, the general ...Split an Order
The FullCount Touchscreen offers a high degree of flexibility for organizing and closing out customer checks. Through the Split Order button on the navigation bar, staff can separate the order into multiple checks or split an item between multiple ...Revise an Open Order
Add a Special Note Some items may have preset modifier groups or choice lists to mark a customer’s options. A Special Note can be added to any item at any time to clarify or adjust an item for preparation. To add a special note to an item, follow the ...Close an Order Using Other Forms of Payment
When closing an order in FullCount, the default form of payment is on an account, either a meal plan account or a direct charge account. Four other payment options are available for a community to offer: Cash, Check, Credit Card, or Gift Card. ...