Close an Order Using Partial Payments
Navigating to the Close Check Screen
Other forms of payment are selected from the Close Check screen. Reaching the Close Check screen may differ between departments. In most instances, this screen can be reached in the following ways:
In Store Mode
If the current department is in Store mode, the Close Check screen can usually be reached by selecting the Close Order button. If this does not default to the Close Check screen, follow the Restaurant mode directions below.
In Restaurant Mode
If the current department is in Restaurant mode, the Close Check screen can always be reached using the steps below:
- From the navigation bar, choose the Split Order button.
- After splitting the order as needed, click the Close Order button.
*NOTE: If this order has multiple checks, press Assign Check next to the desired check.
From this Close Check screen, other forms of payment can be
selected using the steps detailed in the sections below. Only those
forms of payment enabled for this department will appear.
Close an Order Using Partial Payments
To close an order using partial payments, follows the instructions below:
- Choose the first form of payment from the payment options. (See note below.)
*NOTE: Gift card and internal credit card payments will only close the full, remaining amount on an order. If the customer is using one of these payments, close out the partial cash, check, or external credit card payment first.
- Use the number pad to enter the Amount Received for the first partial payment.
- Press Enter.
- A warning will appear explaining that the amount entered is less than the check’s total. Click Yes to continue with a partial payment.
The first partial payment is closed, and the list of checks will appear.
- Select Assign Check beside the remaining balance.
- Close out the remaining balance using the normal process on an account or another form of payment.
Once the final check has been assigned, the order will be closed. The Touchscreen will return to the Select/Start Order screen.
Video Tutorial:
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