Complete a Restaurant Order

The steps below walk through an order in restaurant mode, start to finish. An order, however, is not required to be sent or closed immediately. Before starting an order, a user must sign in to the department. Sign in to the FullCount Touchscreen following the steps below:

1. At the Operator Sign-In, use the number pad to enter your unique operator code.

*NOTE: Please contact your community management for questions concerning your personal operator code.

2. Press Sign In.
    

Start an Order

To begin a new order, follow the steps below:

3. On the Select/Start Order screen, select New Order.
    
4. Choose a Dine-In or Dine-Out (typically Carry-Out and Delivery) option for this order.

*NOTE: The name of the two Dine-Out options may differ between communities or even departments. Some departments may only have one Dine-Out option.
 

5. For Dine-In orders only, select a Floor Plan if multiple layouts are available.
    
6. Choose the desired table from the selected floor plan.

*NOTE: A table assigned to another order will appear grey and may not be selectable until its current order is closed.
 

Assign a Customer

To assign customers to seats on an order, follow the steps below:

7. Enter a customer’s name or apartment number using the virtual keyboard.
    
8. Choose one of the following search options:

• Search Everyone – Click this button to return search results for all customer types.
• Search Resident – Click this button to only search resident names or apartments.
• Search Employee – Click this button to search only employee names.

*NOTE: Entering full names are not necessary; only a few characters are required. The more letters entered, the narrower the search results will be.

9. Select the customer from the list of search results to add them to the seat.  If only one customer matches the search results, they will be assigned automatically.
    
10. Optionally, use the quick buttons to add guests or associated residents of previously added customer.

*NOTE: Repeat steps 7-10 to add any additional customers to this order.

11. Once all desired customers have been added to the order, press OK.
     

Add an Item

To add items to customers on an order, follow the steps below:

*NOTE: New orders always begin on Seat 1. Added items will default to the first customer until the user switches to another seat. (See step 16 below.)

12. Select a Menu from the left-side menu bar.
     
13. Choose an Item for the current customer.
     
14. If the item has any Modifier Groups or Choice Lists, check the customer’s preference(s). Any minimum or maximum option limits will be displayed on the right.

*NOTE: Not all items will have pre-assigned Modifier Groups or Choice Lists.

15. When the desired options have been selected, click Ok.

*NOTE: Repeat steps 12-15 with all additional items for the current customer.
 

16. Choose one of the following buttons to switch to the next customer.

• Next Seat – Click this button to switch to the next seat on the order. If clicked while on the final seat, the order will return to seat 1.
• Seat – Click this button to view all seats on the order and select one manually.

*NOTE: Check the Seat Summary in the upper-right corner to ensure the correct seat is selected.
 

Send an Order

Any items highlighted in green need to be sent to a requisition printer for preparation. After the items are received, they will turn white. To send an order to the assigned requisition printer(s), follow the steps below:

17. Press Send Order to requisition all items on the order.
     
18. Optionally, press Print Preview to view where each item will be sent.
     
19. After reviewing the order, press Send to requisition all items.
     
20. Choose one of the following options after the order has been sent:

• Press Select/Start Order to begin a new order.
• Press Sign Out to prepare the FullCount device for the next server.
• Close the order using the steps found in the section below.
   

Close an Order

The close order process can vary greatly between communities. This section assumes the order will be automatically charged to each resident’s meal plan or charge account. For instructions on closing an order using Other Forms of Payment, see the article HERE. To close an order on a customer’s account, follow the steps below:

21. Highlight the desired order on the Select/Start Order screen and press Select.
     
22. Press the Close Order button on the navigation bar.
     

The items will be charged to the resident on each corresponding seat (e.g. the items on seat 1 will be charged to the resident assigned to seat 1). Guest meals will be charged to the account of the resident to whom they have been assigned. When the order has processed, the Touchscreen will return to the Select/Start Order screen to begin the next order.

Video Tutorial: