Split an Order

Split an Order

The FullCount Touchscreen offers a high degree of flexibility for organizing and closing out customer checks. Through the Split Order button on the navigation bar, staff can separate the order into multiple checks or split an item between multiple customers. This article covers the following topics:

 

Split an Order

All orders are created as a single check, regardless of the assigned number of customers. At many communities, the Close Order button on the navigation bar may automatically split the order and charge customers based on seats. The Split Order button allows users to manually adjust how and to whom the order is closed.
 

Add a Check

To split an order into multiple checks, follow the steps below:

  1. After building the order, select the Split Order button on the navigation bar.
     
  2. To quickly split the order based on seats, click the Split by Seat button.

Optionally, the order can be manually separated using the following steps:

  1. Click Add Check.
     
  2. Highlight the desired items under Check 1.
     
  3. Click the Move to Check button below the desired check.

*NOTE: Repeat steps 3-5 for any remaining checks.
 


 

If the checks are complete, jump to the Close a Split Order section below.
 

Split an Item

To split the payment of an item between multiple checks, follow the steps below:

  1. Highlight the desired item.
     
  2. Click the Split Item button.
     


 

  1. The current check will be selected. Check all other checks this item will be split between. By default, the item’s price will split evenly between the selected checks.
     
  2. Click a Change Amount button to adjust the amount charged to that check.
     
  3. Enter the desired amount for this check using the number pad.
     
  4. Click Ok.

Repeat steps 9-10 for any remaining checks. Before the user can continue, the Total to Distribute and Total Distributed amounts must be the same.
 


 

  1. When the item’s price has been correctly split between checks, click OK.

The item has been split between the selected checks.
 

Close a Split Order

To close out an order that has been split into multiple checks, follow the steps below:

  1. Press Close Order. (See image above.)
     
  2. Press Assign Check beside the desired check.
     


 

Close out the check on an account or another form of payment. To close a check using multiple payments, see the article Close an Order Using Partial Payments. When closed, select the next check. After the final check is closed, the Touchscreen will return to the Select/Start Order screen.

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