Partner Tech Cleo Quick Start Guide
This article will discuss the features of the Partner Tech Cleo point-of-sale terminal:
Power Button
The power button (a) is located at the back of the terminal, just above the port bay. Press the button. A power light (b) on the front of the device will light up green.
Serial Number
The serial number (c) is also located at the back of the terminal, beside the power button (a), and above the port bay.
Port Bay (USB/Ethernet)
The Cleo terminal offers many port options, only a few of which are
needed for the FullCount system. Our web-based software requires the use
of the terminal’s Ethernet port (d), while the USB ports (e) may be used for various point-of-sale or troubleshooting purposes.
Touchscreen
A user can adjust their view of the touch screen by tilting the
monitor up or down. To tilt backwards, lightly press forward on the top
of the monitor while simultaneously and gently pulling from the bottom.
Reverse the motions to tilt the monitor down again. Tilting the monitor
may be necessary for easier access to the receipt printer (f).
Receipt Printer
The built-in receipt printer (f) does not have it's own power button. The receipt printer will produce a continuous beeping sound when the receipt printer paper bay is empty or misaligned.
- Feed Button – The paper feed button is
located below the Printer Cover Access Switch. If the Cleo is on and a
paper roll is properly loaded, this button will feed paper for as long
as it is being pressed. Checking if it will feed paper is often the
first step in troubleshooting an issue with a printer.
- Printer Lights – There are three printer lights below the feed button.
- Paper – The paper light should normally be off. It will appear as a solid red light if the paper roll is out or jammed.
- Error – This light will also turn solid red for an
issue with the paper tray. If the light is on by itself or blinking,
please contact FullCount Support.
- Power – The power light should appear as a solid green light whenever the point-of-sale terminal is on. The power light represents that there is power for the entire unit - POS and printer.
- Magnetic Stripe Card Reader –
Located at the bottom of the POS unit, the magnetic stripe card reader
is used for gift cards or employee/customer identification cards; this is not a credit card reader. When swiping a card, its magnetic strip must face towards the touch screen.
- Printer Cover Access Switch – The access
switch opens the built-in printer cover. Press this switch in order to
open the tray and change receipt paper rolls.
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