Look Up a Gift Card Balance

Look Up a Gift Card Balance

Gift Cards are a flexible payment option for customers and communities. A Touchscreen user with access to the Administration screen may look up the balance of a FullCount gift card at any time. The physical card does not need to be on hand if it has been assigned to a customer or the gift card ID is known.

*NOTE: The gift card module is an optional, paid feature requiring an additional FullCount license. To learn more, contact FullCount Support at (800) 289-9636 or Support@FullCount.net.
 

Look Up a Gift Card Balance

Regardless of the method used, balances are found using the Gift Card Balance button on the Touchscreen. To look up a gift card balance, follow the steps below:

  1. Select the Admin button on the navigation bar.
     
  2. Choose Gift Card Balance.
     


 

Each of the three methods for looking up a gift card balance is detailed in the sections below.
 

Using a Magnetic Stripe Reader

To look up a gift card balance using a magnetic stripe reader, follow the steps below:

  1. Run the gift card through the magnetic stripe reader with the card stripe facing the screen.
     
  2. The gift card balance will appear. Press Print to receive a paper receipt showing the balance, or press OK to return to main screen.
     

 

Using the Gift Card ID

To look up a gift card balance using a magnetic stripe reader, follow the steps below:

  1. Use the on-screen number pad to enter the gift card ID. For cards purchased through FullCount, this ID will be found below the magnetic stripe on the back of the card.
     
  2. For alphanumeric IDs, click the Show Keyboard button to access additional characters.
     
  3. When the gift card ID is entered, click OK.
     
  4. The gift card balance will appear. Press Print to receive a paper receipt showing the balance, or press OK to return to main screen.
     

 

Using an Assigned Customer

To look up a gift card balance using an assigned customer, follow the steps below:

*NOTE: To assign a customer to a gift card, see steps 5-6 under the article Sell or Reload a Gift Card.

  1. Select Lookup by Customer.
     
  2. Use the virtual keyboard to enter the customer’s name, then click Search.
     


 

  1. Choose the desired gift card from the list of search returns.
     
  2. The gift card balance will appear. Press Print to receive a paper receipt showing the balance, or press OK to return to main screen.
     


 

Repeat the steps above for any additional gift cards. If the gift card has any remaining funds, it can be used by customers to closed a transaction.

Video Tutorial:




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