Kitchen Display CPU

The Kitchen Display CPU (a) runs the system software. The back of the unit holds several ports needed to power and support the Kitchen Display System. The CPU power button (b) is on the far right next to the LED power light (c). This blue indicator will stay illuminated while the device is on. Left of the power button is the CPU power port (d), which powers the device through the CPU power cord (e).
 

Any of the USB ports (f) can be used to connect the bump bar. The other USB ports may be needed for a keyboard or flash drive when working with FullCount support. The Ethernet port (g) is located between the USB ports with the label LAN which stands for local area network. The solid orange activity light (h) on the left indicates that the terminal is turned on and processing data. The green link light (i) on the right blinks to indicate that the unit is connected to a network.

On the left side, the CPU display port (j) connects to the display monitor using a display cord. A VGA connector can also be used if necessary.
 

Display Monitor

The display monitor (k) for the Kitchen Display System comes equipped with a standard base stand. This stand allows the screen to be tilted forwards and backwards, rotated left to right, and raised up or down to give users the best angle of view. The monitor power button (l) is located underneath the right side of the screen.

*NOTE: FullCount does not personally offer other mounting solutions, but other options (such as ceiling or wall mounts) can be purchased and installed independently.

The monitor power cord (m) requires a grounded outlet and connects to the monitor power port (n) on the back of the device. Left of the power port, the monitor display port (o) connects to the CPU through the display cord (p).
 

Requisition Tickets

Requisition tickets (q) display customer orders sent to the kitchen by a server. In addition to ordered food items, requisitions contain information such as seat numbers, residents' names, preparation notes, and other details specific to the order. A requisition ticket will appear as one of several colors. A white requisition is a new ticket that has not passed the “overdue” time limit set for your community (typically 5-10 minutes) from the Back Office. A requisition will turn yellow when it has been selected using the number keys on the bump bar (see the bottom of this article). Any requisitions associated with the selected ticket will also be highlighted in a softer yellow. An orange requisition has gone past the preset time limit and been marked “overdue”.
 

Taskbar

The taskbar (r) below the requisition tickets displays three areas of information. The on-screen navigation buttons (s) in the lower left corner of the screen are not usually accessible for customers. These are mainly used by the FullCount Support team for troubleshooting. A date & time stamp (t) can be found in the lower right corner of the screen above the ticket count. The ticket count (u) shows the total number of sent requisitions, including queued tickets that cannot yet fit on the display monitor.
 

Bump Bar

The bump bar (v) is the main navigation device for the Kitchen Display System.  It is attached to the CPU through a direct USB connection. The bump bar has a top row of six function buttons (w) and a bottom row of ten number keys (x). These buttons and their functions are described below:
 

• Bump – The bump button removes a selected requisition from the screen. The button can also be configured to print the bumped requisition from a specific kitchen printer.
   
• Recall – The recall button brings back bumped requisitions. Requisitions will only return in the order they were bumped, so continue to press the recall button to see older tickets.
   
• Scroll – The scroll button moves down the list of requisitions to see orders below the top of the page. Once at the bottom of the list, pressing scroll will move back up to the top.
   
• Mode – The mode button currently has two functions:
  • When no requisitions are highlighted, press the mode button to adjust the screen size with zoom mode. Zooming in using the scroll button will reduce the number of requisitions that can fit on the screen but increase text size. Zooming out using the summary button will increase the number of requisitions that can fit on the screen but reduce the text size. Press the home button to return to the main screen.
     
  • When a requisition is highlighted, press the mode button to enter seat mode. Seat mode shows the selected requisition in an enlarged, detailed view by dividing the items on the order by seat. Press the home button to return to the main screen.
     

• Home – The home button exits out of seat mode, zoom mode, item summary view, and order summary view.
   
• Summary – The summary button currently has two functions:
  • When no requisitions are highlighted, press the summary button to enter item summary view. This summary view lists the number of items on all combined sent requisitions. Bumping a ticket removes items from this count, so recalled tickets will not appear on this list. Press the home button to return to the main screen.
     
  • When a requisition is highlighted, press the summary button to enlarge the selected ticket into order summary view. Inside order summary view, use the scroll button to see parts of the selected order that do not fit onto the screen. Press the home button to return to the main screen.
     

• Number Keys – Press a number key to select the requisition in the corresponding list placement on the main screen. The number of each requisition is also displayed in the upper and lower left corners of the ticket. Because the number on a requisition is tied to its position in the list of orders, the numbers will change as orders are bumped.