Applicable Printer Model

Prerequisites

• An E04-model Epson printer
• An Ethernet cord
• A static IP address to assign to the printer
• The network’s subnet mask and default gateway
• A computer or laptop

*NOTE: The following instructions are for a Windows OS, but a Mac OS can also be used.

In addition, be sure the printer is powered on, has paper, and has ink.

Network Setup

These steps assume the printer is new or still set to the factory default settings. If the printer is not set to the factory defaults, the device will need to be reset.
 

Verify the Default Settings

To verify the factory default settings, follow the instructions below:

1. Find the pinhole button near the Ethernet port on the back of the printer.
    
2. Press and hold the pinhole button for 8-10 seconds to print out a Dynamic Status Sheet. 

Pinhole location on TM-U220 Model:

Pinhole on TM-T88V Model:

 

3. As soon as the status sheet begins to print, release the pinhole button.
    
4. Under TCP/IP Status, the default factory IP address should read 192.168.192.168.

If the IP address is correct, the printer is ready to be setup. If the IP address is not the factory default, follow the steps in grey to reset the printer.

Connect to the Printer

With the IP address set to the default 192.168.192.168, follow the steps below to connect a computer or laptop to the printer:

5. Use an Ethernet cord to connect the printer directly to the computer or laptop.

*NOTE: Disconnect the PC from all other networks, including Wi-Fi.

6. On Windows 11, Open the Start Menu, and search "Settings" or select the gear icon on the bottom right of the start menu. Proceed to Step 7.

To set a static IP address in Windows 7, 8, and 10:

• Click Start Menu > Control Panel > Network and Sharing Center or Network and Internet > Network and Sharing Center.
• Click Change adapter settings.
• Right-click on Ethernet.
• Click Properties.
• Select Internet Protocol Version 4 (TCP/IPv4).
• Click Properties. 
• Select Use the following IP address.
• Enter the IP address (192.168.192.160), Subnet mask (255.255.255.0), Default gateway, and DNS server.
• Click OK.

7. Select Network & Internet.
   
8. Select Ethernet. NOTE: If your Wi-Fi is still on, make sure the Wi-Fi toggle above Ethernet is set to OFF.
   
   
   

9. For IP Assignment, select Edit.

10. Toggle IP Assignment to Manual, and manually enter the following network information:

• IP Address – 192.168.192.160

*NOTE: If the printer is NOT set to the factory default, set the computer’s IP address to the same network as the printer but with a different numerical suffix. (SSS.SSS.SSS.DDD)

• Subnet Mask – 255.255.255.0
• Default Gateway – This is only required if the computer is not connected directly to the printer.
  
  
  

11. Click Save. The computer or laptop is now connected and ready to assign the printer a new IP address.

Assign an IP Address

After connecting to the printer, follow the steps below to assign a new IP address:

12. Open a web browser.

*NOTE: Close all previous browser sessions that were opened before the new network changes had been committed.

13. In the browser address bar, search for the IP address of the printer (192.168.192.168).

*NOTE: The browser may require you to accept additional security risks.

14. Enter the following username and password to access the EpsonNet Config page.

• Username – epson
• Password – this is the serial number of the printer, found on a sticker on the side of the printer (Note: This is case sensitive)

*NOTE: If the above credentials do not work, enter epson as the password. The username will be the same.

15. Under the Configuration header, click TCP/IP in the left sidebar.

*NOTE: Make sure not to select TCP/IP under the Information header.

16. Enter the following settings to set a static IP address for the printer:

• Acquiring the IP Address – Manual
• IP Address – [Enter the IP address provided by your community]
• Subnet Mask – [Enter the subnet mask provided by your community]
• Default Gateway – [Enter the default gateway provided by your community]
• Set Using Automatic Private IP Addressing – Disable
• Set IP Address Using ARP + PING – Disable

*NOTE: If all FullCount devices are on the same network, a printer may work even if a gateway is not specified. But best practice is to always input the gateway value.
 

17. Press the Send button.
     
18. Press the Reset button to refresh the printer. After a few seconds, the printer will reset with the new network settings.

*NOTE: The Epson webpage may time-out as the printer is refreshing. This is not an error.
 

19. After the printer refreshes, print another Dynamic Status Sheet to confirm the changes. If the settings have not changed, restart the printer and check the status sheet again.

The printer has now been configured with the correct network settings. Be sure to reset the network settings on the computer or laptop. If this is a kitchen printer, it must be Added or Updated in the Back Office. To assign a receipt printer to a tablet, contact FullCount Support at (800) 289-9636 or Support@FullCount.net.