Register an Email for the Back Office

Register an Email for the Back Office

Register an Email Address

To register an email address during an initial Back Office log-in, follow the steps below:

  1. From the Back Office Login page, enter the Username and Password provided by the community.
     
  2. Click Login.
     
  3. Fill-in the following email information:
  • Email Address – Enter a valid, personal email address.
  • Confirm Email Address – Re-type the email address exactly as it was entered above.
  1. Click Register Email Address.
     


 

  1. Check your personal email for a confirmation message like the one below. Click the Confirm Email Registration link.

*NOTE: If you do not receive an email, check your spam/junk folder.

  1. On the redirected webpage press the Confirm Email Registration button.
     
  2. A blue message will confirm the successful registration. Click Go To Home to return to the Back Office login page.
     


 

Email addresses not confirmed through the Confirm Email Registration link will be cleared from user accounts after four weeks. Any such users must re-register an email for their account.

 

Manage an Email Address in the Back Office

A user’s email address can be managed from the My Account button in the Back Office. See the sections below to update or remove the email registered to an account.
 

Update an Email Address

To update or change an email address from within the Back Office, follow the steps below:

  1. Select the My Account button.
     
  2. Choose Edit Account.
     


 

  1. Click Change Email Address.
     
  2. In the new fields, fill-in the following information:
  • New Email Address – Enter a valid, personal email address.
  • Confirm Email Address – Re-type the email address exactly as it was entered above.
     


 

  1. Click Save and Close.

Finish the new email confirmation using steps 5-6 of the section above. Email addresses not confirmed through the Confirm Email Registration link will be cleared from user accounts after four weeks. Any such users must re-register an email for their account.
 

Remove an Email Address

To remove an email address from within the Back Office, follow the steps below:

*NOTE: Accounts without a registered email address cannot recover login information from the Back Office login page.

  1. Select the My Account button.
     
  2. Choose Edit Account.
     


 

  1. Click Clear Email Address.
     
  2. Click Save and Close.
     


 

The email address is now removed from the user account.

 

Recover User Login Information

Any user with a registered email address can recover login information from the Back Office login page. See the sections below to retrieve a username or reset a password:
 

Retrieve a Username

To retrieve a username using a registered email address, follow the steps below:

  1. On the Back Office login page, select the Forgot Username/Password? button.
     
  2. Choose the Forgot Username option.
     
  3. Enter the email address registered with the desired user account.
     
  4. Click Send Username Recovery Email.
     


 

  1. Check your email for a message like the one below and note your username.

*NOTE: If you do not receive an email, check your spam/junk folder.
 


 

Return to the Back Office login page and enter the username and password. If you do not receive the recovery email or the email does not include a username, please contact FullCount Support for further assistance.
 

Reset a Password

To reset a password using a registered email address, follow the steps below:

  1. On the Back Office login page, select the Forgot Username/Password? button.
     
  2. Choose the Forgot Password option.
     
  3. Enter the email address registered with the desired user account.
     
  4. Click Send Username Recovery Email.
     


 

  1. Check your email for a message like the one below. Click the reset your password link.

*NOTE: If you do not receive an email, check your spam/junk folder.

  1. On the redirected webpage, fill in the following password information.
  • New Email Address – Enter a valid, personal email address.
  • Confirm Email Address – Re-type the email address exactly as it was entered above.
  1. Click Reset Password.

*NOTE: A blue message will confirm that the password change has been successful.
 


 

Return to the Back Office login page and enter the username and password. If you do not receive the recovery email, please contact FullCount Support for further assistance.

    • Related Articles

    • Make a Reservation from the Back Office

      A community may offer Reservations as a service to its customers or as a workflow tool in dining venues. Customers typically request a reservation in FullCount Engage, but reservations can be made or managed by employees from the Back Office or on ...

    • Month-End Close

      The Month-End Close is the process in FullCount that generates a billing statement file. This generated file can often be uploaded into your community’s 3rd-party billing software. Processing a Month-End Close also locks transactions from the closed ...

    • Set Up a Gift Card from the Back Office

      The Gift Card module offers communities the option to sell gift cards to their residents as an additional form of payment on FullCount devices. While typically sold from the Touchscreen, gift cards can be set up and managed from the Back Office ...

    • Create a Back Office Transaction

      Sometimes it may be necessary to create a transaction from the Back Office instead of from the Touchscreen application. When many similar transactions need to be created, it may be quicker to generate batch transactions. Create a Transaction To ...

    • Register an Email for FullCount Engage

      Register an Email for FullCount Engage Upon first logging in to FullCount Engage, register an email address following the steps below: Enter the following email information: Email Address – Enter a valid, personal email address. Confirm Email – ...