FullCount Engage allows community users to place an order online. To access Online Ordering, you will need the FullCount Engage App or URL, username, and password. To enter an online order, follow the steps below:

*NOTE: For security purposes, FullCount Support cannot provide FullCount Engage login information directly to users. If you do not have this information, contact your community staff.
 

1. In FullCount Engage, click the Orders tab.

   • On the desktop, this will be located in the upper right portion of the screen.
   • On mobile devices, this will be located at the bottom of the screen, represented by a shopping cart icon with “orders’ below it
2. Select a dining Department from the available options. If there is only one available venue, it will be selected automatically for you.
   
   
   
3. Select an available Meals option. If there is only one available meal, it will be selected automatically for you
   
   
   
4. Select the order type – this could be Dine In, Carry Out, or Delivery, depending on the setup for the department.
   
   
   

5. To add a guest to the order, hit the drop-down labeled “Add Customer”. This will bring up the guest options.
   
   
   
6. Select the Timeslot for your order type by clicking the Timeslot Dropdown.
   
   
   
   
   
   
   • *NOTE: If the selected Order Time runs out while the order is being placed, a warning message will inform the customer that their order has been changed to the next available Order Time.
7. When all the desired customers are on the order, click Continue.
8. Choose a Menu from the listed menus below the Now ordering for Drop-Down.
   • You can change the menu you are on by clicking on the menu of your choice. Use the left and right arrows to navigate through menus that do not fit on the screen, if applicable.
      
9. Select an Item from the menu for the current customer.
   
   
   
   
10. If an item has modifiers, you will be prompted to select from the list of options.
    
    
    
    
    
11. If you would like to add a special note to an item, enter it in the Special Requests box.
    
    
    
12. Click the Add button on the bottom right of the modifiers window to return to the order.

*NOTE: Repeat steps 8-12 for any additional items for the current customer.

13. If you need to change or remove an item from your order, go to the Checkout Cart and hit the Edit button (represented by the pencil icon) to adjust the item.
    
    
    
    
    
    
14. If there are multiple customers on this order, click the Now Ordering For dropdown button, select the next guest, and repeat Steps 8-13.
    
    
    
    

1. Once you have finished filling out the order, click the checkout cart.

   • On desktop, this checkout cart is on the far right of the screen, underneath the logout button.
   • On mobile devices, the checkout cart is located directly to the right of the Now Ordering For Drop-Down button.

*Note: The order must be on the last customer.

2. The Checkout summary will appear. If the order is correct, click Submit Order. If there are any mistakes on the order, click the Cancel button to return to the order screen.
   
   
   
   
   
3. If you desire, you may Send an Email of your receipt or Print one out.
   
   
   

*NOTE: The print function for receipts does not work on mobile devices.

*NOTE: If you entered an email address and no previous email has been assigned to this account, you will be prompted to save this email address for future use.

18. Hit Start New Order to make a new order or hit Logout to leave FullCount Engage.

The order will now be submitted to the kitchen. Please contact your community staff if you need to modify your order.